About Focus Gaming Solutions
Our mission
At Focus Gaming Solutions, our mission is to provide casino operators, gaming facilities and entertainment venues worldwide with quality gaming equipment, exceptional value and personalized service. Since 1992, we have helped our clients get the most from their investment with reliable new and refurbished gaming products, practical solutions and industry expertise.
We build lasting relationships on integrity, responsiveness and a deep understanding of our customers’ operations. Whether we’re supplying slot machines, electronic table games, roulette equipment, card shufflers, casino seating or custom casino carpeting, our goal is products and service that improve the gaming experience and support our clients’ success.
We believe our success is measured by the success of the customers we serve.
What we do
- Global sourcingWe source premium gaming equipment worldwide, offering a comprehensive, one-stop resource for your casino’s equipment needs.
- Remanufacturing & refurbishmentWe remanufacture and refurbish equipment to exacting standards for dependable performance and lasting value.
- Expert sales guidanceOur experienced sales team helps you match the right equipment to your players’ preferences and your property’s goals.
- Worldwide shippingWe coordinate reliable worldwide transportation to deliver equipment safely from our facilities to yours.
- Technical supportOur factory-trained technicians provide ongoing support to keep your equipment operating smoothly.
- Parts & long-term supportWe maintain an extensive parts inventory to support your equipment throughout its operating life.
- Protecting your investmentOur commitment to quality extends well beyond the reconditioning process. From individual components and accessories to complete slot machines, roulette wheels and casino seating, we take exceptional care in packaging and securing every item for shipment. Our goal is simple: to ensure your equipment arrives in the same condition it left our facilities, regardless of its destination.
Our reconditioning process
Each unit is reconditioned to order: inspection, cleaning, configuration, final testing and a video of your own unit before it ships.
Warranty and support
At Focus Gaming Solutions, we stand behind the quality of our equipment and the workmanship that goes into every refurbishment.
90-day equipment warranty
All slot machines, roulette wheels, electronic roulettes, card shufflers, bill validators, ticket printers and Chipper Champ chip sorters supplied by Focus Gaming Solutions are backed by a 90-day warranty against defects in materials and workmanship.
All equipment is thoroughly refurbished, inspected and tested to ensure it is fully operational and conforms to the manufacturer’s applicable specifications at the time of delivery.
Should any part or component prove defective during the warranty period, simply return the affected component to us for repair or replacement with OEM parts, at no charge other than applicable shipping costs.
Free lifetime technical support
Our commitment to our customers extends well beyond the initial sale and warranty period. Focus Gaming Solutions provides free lifetime technical support by telephone and WhatsApp on all equipment we supply.
Our team of multilingual, manufacturer-trained technicians is available five days a week to assist your technical staff in diagnosing, troubleshooting and resolving equipment-related issues, helping minimize downtime and keep your gaming floor operating smoothly.
Our commitment is simple: quality equipment, dependable service and ongoing support long after the sale.
How we work
- Personalized service
- Industry experts
- Transparent process
- Long-term partnerships
